This Privacy Policy outlines RAIA INTERNATIONAL PRIVATE LIMITED’s commitment to data protection and privacy in accordance with applicable Indian laws and regulations. It governs the handling of your Personal Data when you interact with our platform, whether via website or mobile app (collectively referred to as the "Platform").

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your Personal Information as described herein. If you do not agree, please do not use or access our Platform.

Who We Are

RAIA INTERNATIONAL PRIVATE LIMITED is a company registered under the Companies Act, 2013 with its 

Registered office at:

CHOTHI KOVOORAYYATHU, S R P Market,

Karunagappally,

Kollam - 690539, Kerala

Warehouse/ Distribution office at:

#6, HR Pride, 3rd Main, 10th Cross,

NGEF Layout, Nagarbhavi,

Bangalore, Karnataka - 560072.

RAIA is engaged in marketing and distributing premium beauty and grooming products through its Platform.

Roles We Play

We act as a Data Controller when we collect and process your personal information directly.

We may act as a Data Processor when processing information on behalf of another party.

Our Commitment

We are committed to ensuring that your privacy is protected and continuously monitor our practices for compliance with data privacy laws in India.

Infomration We Collect

Information You Provide

We collect Personal Information when you:

• Register or create an account on our Platform

• Place an order or interact with customer service

• Fill out forms, surveys, or provide feedback

• Subscribe to marketing or promotional content

Information We Collect Automatically

• Device information, browser type, IP address, access time

• Cookies and tracking technologies

• Usage data (pages visited, clicks, interactions)

Information from Third Parties

We may receive information from our partners including delivery updates, feedback, and demographic information to improve service delivery.

Categories Of Personal Data

• Name, email, phone number, shipping/billing address

• Date of birth, gender (if provided)

• Payment information (card type, UPI, etc.)

• Device identifiers and location data

• Usage patterns and communication logs

Use Of Personal Information

We use your information to:

• Process and deliver your orders

• Provide customer support and manage your account

• Personalize your shopping experience

• Send order confirmations, updates, and promotional offers

• Improve our products, services, and website

• Detect fraud or security breaches

• Comply with legal and regulatory requirements

Cookies And Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze performance, and personalize content. By continuing to use the Platform, you consent to our use of these technologies.

You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect the Platform’s functionality.

Third Party Disclosure

We may share your personal data with:

• Payment gateways and financial institutions

• Logistics and delivery partners

• Marketing and analytics service providers

• Legal and regulatory authorities (where required)

• RAIA’s affiliates and group companies

All third-party partners are bound by confidentiality and data protection agreements.

Data Security

We implement appropriate technical and organizational safeguards to secure your data against unauthorized access, disclosure, or misuse. Our systems are regularly tested for vulnerabilities, and we use encryption where applicable.

Retention Policy

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once no longer needed, data is securely deleted or anonymized.

Children’s Privacy

Our Platform is intended for users above 18 years. We do not knowingly collect information from minors. If we learn that a child has submitted Personal Information, we will delete it immediately.

Your Rights

You have the right to:

• Access and review your personal data

• Correct inaccurate information

• Withdraw consent (where applicable)

• Raise complaints regarding misuse of your data

• For privacy concerns, email us at cs@raialiving.com.

Customer Grievance Redressal

We are committed to resolving your concerns promptly. You may reach us via:

Email: cs@raialiving.com
Operating Hours: Monday to Saturday, 9 AM – 9 PM | Sunday, 10 AM – 6 PM

Fraud Awareness

RAIA will never ask for sensitive details like OTP, PIN, or bank login information. Please report suspicious activities to cs@raialiving.com. We are not liable for losses due to fraudulent sharing of personal information with unknown parties.

Changes To This Policy

This Privacy Policy may be updated from time to time. Changes will be posted on this page, and we recommend reviewing it periodically to stay informed.