1. Use of Platform

Welcome to www.raialiving.com (the "Site" or "RAIA"). The website is owned and operated by RAIA INTERNATIONAL PVT LTD, a company incorporated under the provisions of the Companies Act, 2013, with its registered office at Chothi Kovoorayyathu, S R P Market, Karunagappally, Kollam- 690539, Kerala, India And distribution office at #6, HR Pride, 3rd Main, 10th Cross, NGEF Layout, Nagarbhavi, Bangalore, Karnataka - 560072. These Terms of Use govern your access and use of the RAIA platform, including our mobile applications, beauty tech devices, and any other services offered by RAIA.

By accessing, browsing, or otherwise using the Site or its services, you agree to be bound by these Terms and Conditions ("Terms of Use"), our Privacy Policy, Shipping Policy, Return & Refund Policy (collectively, "Policies"), whether or not you have read them. If you do not agree, please do not use the Platform.

We reserve the right to update these Terms at any time without prior notice. Your continued use of the Site will constitute your acceptance of the updated terms.

2. Privacy Practices

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using the Site, you consent to our use of your information in accordance with the Privacy Policy.

3. Your Account

You are responsible for maintaining the confidentiality of your RAIA account credentials. Any activity under your account is deemed to be performed by you. If you suspect any unauthorized access, please contact us immediately at cs@raialiving.com.

RAIA reserves the right to suspend or terminate accounts at its sole discretion, especially if there is any breach of the Terms.

4. Product & Services Information

We aim to be as accurate as possible with product descriptions and specifications, but we do not warrant that all content is accurate, complete, or error-free. Images are indicative and may differ from actual products.

5. Product Use & Services

Our products are designed for personal or professional use only and are not for resale. If any product causes adverse effects, RAIA shall not be liable for manufacturer/service-related defects. Please read individual product manuals and consult a professional if required.

6. Recommendations

Any product recommendations provided are for informational purposes only and do not constitute endorsements by RAIA.

7. Pricing Information

Prices are subject to change without notice. In case of a pricing or listing error, we reserve the right to cancel any orders placed. Orders are confirmed only after payment is processed and product is shipped.

8. Cancellations, Refunds and Returns

Please refer to our Cancellation, Refunds, and Returns Policy.

9. Mode of Payment

We accept payments through:

• Credit/Debit Cards

• Net Banking

• UPI

• Wallets

• Pay-on-Delivery (where applicable)

10. Shipping & Delivery

Please refer to our Shipping Policy for detailed information on delivery timelines and locations.

11. Sustainability & Compliance

RAIA supports sustainability and responsible packaging. We are aligned with applicable environmental regulations and standards.

12. Chat/Call Support

Our customer service team is available for assistance. Calls and chats may be recorded for training and quality purposes. Please refrain from sharing objectionable content during communication.

13. User Content

You are responsible for any content you submit to RAIA, including reviews, comments, or images. Do not upload content that is harmful, misleading, infringing, or unlawful. We reserve the right to remove such content.

14. Intellectual Property Rights

All trademarks, content, and designs on www.raialiving.com are the intellectual property of RAIA or its licensors. Use of this material for any purpose other than personal and non-commercial is strictly prohibited.

15. Limited License

You are granted a limited, revocable license to access and use the Site for personal use. RAIA reserves the right to terminate access without notice.

16. Representations and Warranties

The Site and its contents are provided "as is". RAIA does not guarantee uninterrupted access, accuracy, or error-free performance.

17. Disclaimer & Limitation of Liability

RAIA shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Site or its products, to the fullest extent permitted by law.

18. Third-Party Links

We may link to third-party sites for your convenience. RAIA does not endorse or control these sites and is not responsible for their content or practices.

19. Termination

You may stop using the Site at any time. RAIA reserves the right to terminate access to the Site without notice for any violation of these Terms.

20. Indemnity

You agree to indemnify and hold RAIA, its employees, and affiliates harmless from any claims, damages, or liabilities arising from your use of the Site or breach of these Terms.

21. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru. Arbitration, if necessary, shall be held in Bengaluru under the Arbitration and Conciliation Act, 1996.

22. Security

You are prohibited from compromising the Site’s security, attempting unauthorized access, or engaging in any harmful activities like sending spam, viruses, or malware.

23. Entire Agreement

These Terms, along with our Policies, constitute the entire agreement between you and RAIA. If any provision is found invalid, the rest shall remain in effect.

24. General

Headings used are for reference only and do not affect interpretation. Nothing in these Terms creates a partnership or agency relationship between you and RAIA.

25. CONTACT INFORMATION

Customer Service Desk
Email: cs@raialiving.com
Support Hours: Monday to Saturday (9:00 AM – 9:00 PM)
Sunday (10:00 AM – 6:00 PM)